Privacy Policy

The protection of your personal data is important to us. When storing and processing your user data, we therefore comply with the relevant federal and cantonal data protection regulations:

Data protection

  • When you access our online offering, various data such as your IP address, date, time, pages visited, device information, etc. are stored anonymously for statistical purposes. However, the statistics generated do not allow any conclusions to be drawn about individual web users.
  • In accordance with the Federal Act on the Surveillance of Postal and Telecommunications Traffic (BÜPF), connection data must be stored by our hosting partner for six months. This data is only passed on to authorized police and other authorized federal and/or cantonal authorities and services in connection with possible criminal offenses upon request and is deleted in all other cases after the retention period has expired.
  • If you provide us with personal information online, this personal data is used solely for the purpose of the order you have placed with us. Depending on the type of service, different software components and the operators of these components may be involved. Like us, such third parties are subject to the joint obligation to comply fully with data protection regulations and to use personal data solely in accordance with the defined order and for the declared purpose.
  • Our system uses cookies. Cookies are small files that are exchanged between the user’s browser (e.g., Internet Explorer, Chrome, Safari, Firefox, etc.) and the web server and are written to the user’s hard drive by the browser. You can disable cookies (under browser settings > privacy).
  • Please note that emails sent by you to us or by us to you are not encrypted and are therefore not considered a secure means of communication. Emails can be temporarily stored, evaluated, and read by intermediaries, such as email providers (Bluewin, Hotmail, Gmail, Cablecom, etc.) or employers (in the case of business emails), but also by attackers (so-called “men in the middle”), especially (but not exclusively) when using Wi-Fi. Therefore, do not use emails for confidential matters or confidential data, especially not for personal data.
  • Together with our provider, we have taken appropriate technical and organizational security measures to prevent accidental or intentional manipulation, loss, or destruction of data, or unauthorized access to it when using our website.
  • When accessing our online forms and other data protection-related services, a secure connection with SSL encryption (Secure Socket Layer protocol) is automatically established. SSL encryption ensures that data transmitted online cannot be read by third parties, even if they are monitoring all data traffic. A connection secured with SSL encryption can be recognized by the extension “https://” in the address bar.

Which services we use

  • Matomo Analytics
  • Font Awesome
  • Google Fonts API
  • WooCommerce
  • WordPress

Individual data processing operations

Matomo Analytics

We use the “Matomo Analytics” service on our website, which is provided by InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand. Matomo is open-source software that enables detailed web analytics and attaches great importance to protecting the privacy of users.

With the help of Matomo Analytics, we can analyze the behavior of our visitors in order to continuously improve the user experience and the content of our website. This includes information about which website a visitor comes from, which areas of our site they visit, and how often and for how long they view these areas.

Matomo Analytics uses cookies to enable the analysis of user behavior. These cookies collect information in anonymized form, including the number of website visitors, where visitors came to the website from, and which pages they visited. Since data protection is a high priority at Matomo, IP addresses are anonymized before being stored.

One of the main reasons for using Matomo Analytics is data protection. Unlike other analytics tools, the data is not shared with third parties.

Font Awesome

Font Awesome is operated by Fonticons, Inc., located at 6 Porter Road, Apartment 3R, Cambridge, MA 02140, USA. Font Awesome is a collection of scalable vector icons that allows website developers to integrate various icons and social logos into their websites.

We use Font Awesome to integrate visual icons into our website. These may include icons for user interfaces, social media links, or other graphic representations that enhance the design and user experience of our website.

Font Awesome may load web fonts from Fonticons, Inc. servers when a user visits our website. The user’s IP address is sent to Fonticons, Inc. for this purpose. This is necessary so that the user’s web browser can display the Font Awesome icons correctly.

Fonticons, Inc. stores users’ IP addresses only temporarily and exclusively for the purpose of providing the Font Awesome icons. No further storage or analysis takes place.

Google Fonts API

We use the Google Fonts API, a service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”), to integrate fonts into our website. When you visit our website, your browser will connect to Google’s servers to download the fonts and display them correctly.

Through this connection, data, in particular your IP address and information about the browser you are using, may be transmitted to Google and stored on Google’s servers. These servers may be located in the USA or other countries.

If you wish to prevent the transmission of data within the scope of the Google Fonts API, you can block access to the domain fonts.googleapis.com in your browser settings. Please note that in this case, our website may not display correctly.

WooCommerce

WooCommerce is open-source software from Automattic, Inc., located at 60 29th Street #343, San Francisco, CA 94110, USA. WooCommerce is an e-commerce platform that allows us to offer products and services on our website.

We use WooCommerce to manage our online store. This includes product presentation, the ordering process, payment processing, and inventory management. When using WooCommerce, users’ personal data may be collected and processed.

Data collected

  • Order data: Information about the products purchased, order numbers, transaction details, and delivery status.
  • Customer data: Personal data such as name, email address, delivery and billing address, and telephone number provided during the ordering process.
  • Payment data: Payment information is securely forwarded to the payment service providers we use. WooCommerce itself does not store any complete payment data.
  • Technical data: IP address, browser type and version, and other technical information necessary for the functionality and security of the website.

Use of data

The data collected is used for the following purposes:

  • Order processing and shipping: Processing and shipping of orders.
  • Payment processing: Processing payments and preventing fraud.
  • Customer support: Providing customer service and assistance with questions or problems.

Sharing of data

Your data will only be shared in the following cases:

  • Service providers: To partners and service providers who assist us with order processing and delivery.
  • Legal obligations: If we are required to do so by law or to enforce our rights.

WordPress

Our website is based on the WordPress platform, a content management system developed by Automattic Inc., 60 29th Street #343, San Francisco, CA 94110, USA. WordPress enables us to create, manage, and publish content.

When you use our WordPress-based website, various data, including your IP address, date and time of access, and information about the browser you are using, may be collected and stored. This data is mainly used for administrative purposes and to ensure the smooth operation of the website.

Some WordPress features, such as comments or contact forms, may collect additional personal data when you use them.

Please do not hesitate to contact us for further information.

Fiberfoam AG
Aron Steinmann

info@mediumspringgreen-hedgehog-791078.hostingersite.com

As of: October 2, 2025